NovaStream Epic Consulting Services

Who We Are

NovaStream is a for-profit, wholly owned subsidiary of Penn Medicine Lancaster General Health. Originally established to leverage the health system’s investment in the Electronic Health Record (EHR) system, NovaStream now offers consulting around best practice and cost effective solutions to your Application, Data Center, Cabling, and Telecom needs.

How We Can Help

Positioned to assist both the new Epic customer and the more advanced client, NovaStream brings experienced talent to embrace your strategic vision, develop tactical plans, and coordinate integrated teams to accomplish your objectives.

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Advisory/ Planning/ Implementation

Follow best practices throughout your Electronic Medical Record (EMR) lifecycle from project planning through optimization. Embrace lessons learned from other Epic customers.

Reduce the average Epic foundation build timeline with a proven rapid development approach. Validate scope and work effort required and identify key workflows that need customization. Collaborate and breakdown the silos of Epic implementation, engaging Operations early in the process.

Plan for optimization in a post go-live setting, to target operational efficiency while ensuring patient safety. Already live? Allow our consultants to assist with a discovery process to identify gaps in your build. Refine and improve user productivity and morale.

Clinical Optimization

Improve your clinical workflow process by developing informatics teams to collaborate with internal customers and define, document, and escalate critical issues and key decision points. Improve physician clinical documentation. Tackle device integration.

Strengthen collaborative care workflows among primary care, care managers, and other resources to improve transparency of coordinated care.

Develop Epic expertise and identify cost efficient solutions to improve clinical efficiency through evaluation of workflows and Epic application capability. Develop automation to improve business performance. Implement new modules such as Rover for nursing to supplement the need for additional computers in units. Provide a significant cost savings over installing multiple workstations. Develop customized documentation that is user and mobile friendly. Develop and implement an electronic Practitioner Orders for Life-Sustaining Treatment (POLST) SmartForm to meet regulatory requirements.

Create and implement complex behavioral health intake assessments, along with inpatient and outpatient program documentation. Include group documentation, eating disorder, and electroconvulsive therapy along with other intensive inpatient and outpatient programs.

Establish executive scorecards and high-level metrics to drive decisions, offer better clinical support and increase patient throughput. Develop and operationalize primary care and specialty quality metrics for outreach and regulatory (e.g. ACO) initiatives.

Interoperability

Improve continuity of care with integration of device and third party vendor applications. Build the patient record while understanding impacts to workflow and staff roles. Become proficient at difficult workflows like transition of care ensuring the right data is in the right system at the right time.

Data Analytics and Business Intelligence

Begin with the end in mind, ensuring your data infrastructure is set up to capture comprehensive, consistent data, in the right format for reliable decision support now and in the future. Need to retool? We can bridge the gap between operations and IT by focusing on process and technology to clean up or improve data streams.

Benefit from business intelligence tools by developing Capacity Management Dashboards. Offer high level overview information for the executive team to manage hospital administration and avoid bottlenecks with admissions, discharges, and in the emergency room.

Develop and implement custom registries and My Panel Metric dashboard measures that provide the infrastructure for primary care and specialty quality reporting and patient outreach initiatives. Establish an organization-wide strategy informed by an Epic registries infrastructure.

Population Health

Understand patient attribution schemes and risk stratify patients appropriately based on chronic diseases, utilization, and social/behavioral determinants for efficient resource allocation. Boost patient engagement and patient-entered data flows.

Create and implement an opioid registry and Radar Dashboard to support CDC with an aim to improve collaborative care for this increased risk population. Manage the implementation and use of external Care Everywhere data in quality metric projects to satisfy evolving health maintenance topics and registry metrics. Develop custom General Risk Scores that incorporate social and behavioral determinants and other factors for risk stratification during primary care outreach initiatives.

HIMSS EMR Stage 7

Achieve HIMSS Stage 7 Certification for both ambulatory and inpatient by maximizing chronic disease registry and population health analytics. Implement handheld specimen collection solutions, alongside your EMR, to meet the HIMSS7 closed-loop specimen collection requirement. Achieve a positive patient identification percentage >95% for all blood specimen collections.